Before stay
Access info, check-in, options, payment, deposits: less friction, more trust.
Automated guest support: fast, consistent, 24/7.
Less back-and-forth. Higher satisfaction. Your team focuses on real problems, not repeats.
24/7
Instant answers for simple questions.
Escalation
Disputes, damages, cancellations: human.
Consistency
Brand tone + policies, everywhere.
What you automate (without degrading)
Teams save time when repetitive answers become a system, not improvisation.
During stay
Wi-Fi, amenities, rules, incidents: triage + escalation for urgent and sensitive situations.
After stay
Invoices, reviews, disputes: clear processes and traceability. Humans keep control when stakes are high.
Knowledge base
Guides, house rules, parking, access, check-in, amenities: standardized answers per property.
Multi-channel messaging
Consistent templates (and translatable) for email, WhatsApp, SMS, or OTA messaging.
AI grounded on docs
AI uses your documents as the source of truth. If unsure, it asks for approval or escalates.
Escalation & priority
Urgencies, disputes, damages, overbooking: rules, tags, and clear owners by role to act fast.
Support is tied to direct bookings
Docs, policies and audit are the building blocks that prevent conflicts and speed up decisions.